koww's Privacy Policy

koww ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. We believe that user privacy is a fundamental right. This Privacy Policy ("Policy") tells you what information koww collects, how that information is processed, and what your rights are.

This Policy applies to koww's website, mobile interface, and all related services. By using our services, you are considered to have accepted the terms of this Policy. Please read it carefully.

We always strive to maintain the highest security standards in storing your information. Using SSL encryption and modern data protection technology, we ensure that your data is protected from unauthorized access.

koww collects only the information necessary to operate our services safely. Below are the main categories of information:

koww uses collected information only for specific and legitimate purposes. Below are the main areas in which we use your information:

• Account Management: Creating, verifying, and keeping your account secure.
• Financial Transaction Processing: Safely completing deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Service Improvement: Analyzing usage patterns to improve the user experience.
• Responsible Gaming Support: Identifying unusual usage patterns to provide timely assistance.
• Meeting Legal Obligations: Using information to comply with applicable legal requirements.
• Communication: Sending important service-related updates and security notifications.

3.1 Marketing Communications

With your consent, we may inform you about koww's promotional offers and updates. You can opt out of such communications at any time — simply email [email protected].

4.1 Security Measures

koww uses industry-standard technology to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transmissions are encrypted.
• AES-256 encryption — stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication is supported.
• Regular security audits and vulnerability assessments are conducted.
• Access to data is restricted to authorized personnel only.

4.2 Data Retention Period

We retain your information only for as long as it is needed for the relevant purpose or as required to meet legal obligations. Even after an account is closed or becomes inactive, some information may be retained for a legally defined period, such as records related to financial transactions.

Once the retention requirement ends, we securely delete the data or anonymize it so that no individual can be identified from it.

4.3 Response to a Data Breach

If a data breach is detected, we will promptly conduct an investigation and notify affected users in a timely manner in accordance with applicable law. Necessary corrective measures will be taken and our security systems will be strengthened to prevent recurrence.

koww uses cookies and similar tracking technologies that improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security features. Without these, the platform will not function properly.
• Functional Cookies: For remembering language preferences and other personalized settings.
• Analytical Cookies: Collect anonymous statistics to understand site usage patterns.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies may cause some features of the platform to not work properly.

koww does not sell or rent your personal information. However, information may be shared with specific third parties in the limited circumstances described below:

6.1 Payment Providers

Necessary information may be shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These third-party providers follow their own privacy policies.

6.2 Technology Partners

Trusted partners who assist in providing the platform's technical services have access only to the information necessary for performing their tasks. They process data according to our instructions and may not use it for their own purposes.

6.3 Legal Obligations

Information may be disclosed in response to a valid legal order, court directive, or lawful request from a government authority. In such cases, we will provide only the minimum information necessary to fulfill the legal obligation.

6.4 Business Transfers

In the event of a future merger, acquisition, or sale of the business, user information may form part of the transferred assets. In such circumstances, we will give you advance notice and the new owner will be bound to comply with the terms of this Policy.

koww believes users have the right to control their own information. Below are your main rights:

7.1 How to Exercise Your Rights

To exercise any of the rights mentioned above, email [email protected]. We will respond within a reasonable time after receiving your request. Some additional information may be requested to verify your identity.

koww's services are for persons aged 21 and over only. We do not knowingly collect any information from minors. An age verification process is carried out at the time of registration.

If we suspect that a person has created an account under the age of 21 by providing false information, we will immediately suspend that account and delete the associated information.

koww may update this Privacy Policy from time to time — when new services are added, when legal changes occur, or when our practices improve. For significant changes, we will notify you by email or through a notice on the platform.

If you continue to use koww after the updated Policy is published, it will be assumed that you have accepted the changes. We therefore recommend checking this page regularly.

The "Last Updated" date shown at the top of this Policy indicates the date of the most recent revision.

If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.